Terms of Service

1. Acceptance of Terms

By using Bedside's services through WhatsApp or any other communication channel, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Description

Bedside is an e-hospital management solution that provides healthcare coordination services through various communication channels, including WhatsApp. Our services include:

• Patient information coordination
• Healthcare staff communication
• Appointment scheduling assistance
• Medical record management support
• Healthcare workflow optimization

3. WhatsApp Integration

When using our services through WhatsApp:

• You must comply with WhatsApp's Terms of Service
• We may receive and process messages sent to our WhatsApp number
• Response times may vary based on system availability
• WhatsApp's end-to-end encryption applies to our communications
• You can opt out of WhatsApp communications at any time by sending "STOP"

4. Healthcare Compliance

Bedside is committed to healthcare compliance:

• We maintain HIPAA compliance standards where applicable
• All patient data is handled according to healthcare privacy regulations
• Users must not share sensitive patient information through unsecured channels
• Healthcare professionals using our service must follow their institutional policies

5. Data Privacy and Security

We take data privacy seriously:

• We collect only necessary information to provide our services
• Personal and health information is encrypted and securely stored
• We do not sell or share your data with third parties for marketing purposes
• You have the right to request deletion of your data

6. User Responsibilities

As a user of Bedside services, you agree to:

• Provide accurate and up-to-date information
• Use the service only for legitimate healthcare coordination purposes
• Not attempt to misuse, hack, or disrupt our services
• Comply with all applicable laws and regulations
• Respect the privacy and confidentiality of patient information

7. Service Availability

While we strive to provide reliable service:

• Services may be temporarily unavailable due to maintenance or technical issues
• We do not guarantee 24/7 availability
• Emergency medical situations should not rely solely on our platform
• Users should have backup communication methods for critical situations

8. Limitation of Liability

Bedside provides technology services to support healthcare coordination but:

• We are not a medical provider and do not provide medical advice
• Healthcare decisions remain the responsibility of qualified medical professionals
• We are not liable for medical outcomes or decisions made using our platform
• Our liability is limited to the maximum extent permitted by law

9. Termination

Either party may terminate use of the service:

• Users may stop using the service at any time
• We may suspend or terminate accounts for violations of these terms
• Data deletion procedures will be followed upon termination
• Certain provisions may survive termination as required by law

10. Changes to Terms

We may update these terms periodically. Continued use of our services after changes constitutes acceptance of the new terms. We will notify users of significant changes through our usual communication channels.

12. Governing Law

These terms are governed by the laws of Singapore. Any disputes will be resolved in the courts of Singapore.